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Downloading and Installing the HIP Desktop Software
Downloading and Installing the HIP Desktop Software

This article goes over installing the HIP Desktop Software on a Windows PC. This is useful for first time installations as well as installing an update to your current software.

M
Written by Marcos Jiron
Updated over 2 weeks ago

Quick Summary

There are two key sections in this article. Downloading the installer and running the installation file. Windows may throw up roadblocks depending on your security settings. We will go over how to get around these in this article.

Downloading the HIP Desktop Software

Step-by-Step Instructions

Step 1: Browse to https://www.homeinspectorpro.com and log in the top right corner.

Step 2: Once logged in, click on your name where the login button had appeared before and click Downloads on the menu that pops up.

Step 3: On the Downloads page, scroll down to find the Windows and Mac downloads for HIP. Click on the download button for your computer.

Step 4: Locate the download in the top right corner of your web browser. The File will also be saved to your default Downloads folder.

<<<Windows Users: If the download file is marked with a yellow icon with an ! in it on the screen above, mouse over the file and find the 3 dot button for more actions and click Keep. You will then need to click the More Information or Show More button and then click Keep Anyway.>>>

Installing Home Inspector Pro Desktop

Note: If installing as an update to the version you have on your PC, close the HIP software before continuing.

Step 1: Double-Click your downloaded file.

Windows Users: The file may pop up a security screen. You should click More Info and then click Run anyway.

Mac Users: A window may pop up telling you that the software developer could not be identified. Cancel the window and then hold CTRL on your keyboard and click the cardboard box install file. Keep holding CTRL and click Open in the menu that pops up. A similar message will appear, but this time there will be an Open button in the box. Click the Open button and input your Mac Password on the next screen to start the installer.

Step 2: Click I agree on the License Agreement page.

Step 3: Click on Install (Note: If Updating and HIP is not in the default location, change the Install Location to the Home Inspector Pro Folder on your PC)

Mac Users: During install, HIP will request access to the Documents folder on your Mac. This is required for the application to run correctly. Click Allow to set the permissions.

Step 4: Once the installation is complete, you may click Finish.

Troubleshooting

Cannot Open File for Writing Error - Common if updating the HIP desktop to a newer version. This typically indicates the HIP Software is Open. Close the HIP Software before running the installer.

Contact Support

If you have any questions, please feel free to give us a call at (800) 750-4777, or you can email us at [email protected] or open a chat in the bottom right corner of our main website or HIP Office!

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