This page will cover how to join a support or meeting session from a macOS and OS X machine. Though this article was designed for assisting a guest to join a session, these instructions can apply to both hosts and guests.


1. Join the session from your OS X machine

Depending on how the host has created the session, you will have to enter a code or pick a session from a drop-down list, or you can click on a link in an email invitation. Contact your host for more details on how you should join a session.

Once you have initiated joining the session, you should see a ZIP file being downloaded to your machine.

2. Double-click on the ZIP file to extract the PKG file

3. Run the PKG file

Depending on your security settings, you may see a security message from Gatekeeper if you try to open it.

There are two ways to continue the installation: by opening the file in Finder, or by allowing the file in the Security & Privacy settings.

Method 1: Finder

  1. To continue installation, open Finder.
  2. Navigate to the location of the downloaded PKG file. Press Ctrl+Click on the downloaded PKG file to open the context menu.
  3. Select Open, and you should see a similar warning with an option to open the file.
  4. Click Open to run the file.

Method 2: System Preferences

  1. Open System Preferences > Security & Privacy.
  2. Click the lock to allow changes.
  3. In the General tab, you should see a notice that "ConnectwiseControl.ClientSetup..." was blocked from opening because it is not from an identified developer. Click Open Anyway.
  4. Click the lock again to prevent further changes. 
  5. Double-click on the PKG file again to continue the installation. 

4. Follow the wizard to complete the installation of the ConnectWise Control client

Ending a session

Click and hold on the ConnectWise Control icon on your dock. From the pop-up menu, select Quit.