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  • Unable to Upload to ISN

    If you are unable to upload a report to ISN, confirm the following items below to address different issues that may be preventing your report from being uploaded. 1. Client Data Imported Make sure tha...

  • How can I check if I have a 32bit or 64bit version of Windows?

    Select the Start  button > Settings  > System  > About . Under Device specifications > System type, see if you're running a 32-bit or 64-bit version of Windows. Under Windows specifications, check whi...

  • How to Setup and Sync Home Inspector Pro Mobile

    These instructions walk through the steps for setting up and configuring the Home Inspector Pro Mobile (HIP Mobile) for use on  your Android and iOS (iPad/iPhone) device.  A narrated tutorial can also...

  • Adobe Reader Does Not Launch

    A re-occuring issue has been found when using Adobe Reader on Windows when generating reports from Home Inspector Pro. The user will click on 'Generate Report', and follow the steps to generate their ...

  • Android Zipping Files Error

    For the issue of the program saying 'Zipping Files' when uploading on an Android device, it's possible to delete the file that is causing the problem. To resolve this issue, you can follow these steps...

  • How to Extract Images from an Inspection

    Open the inspection report that contains the photo(s) you need. Click Computer on your desktop/start menu and then browse to C:\Program Files\Home Inspector Pro (x86)\Data\Temp and open the temp folde...

  • Texas Template Additional Information Section

    For the Texas TREC 7-5 Template, the program is hard-coded to only allow for additional inspector documentation in the form. This specifically applies to the section titled 'ADDITIONAL INFORMATION PRO...

  • How to Update Subscription Billing Services

    For services such as the Home Inspector Pro Web Site Hosting and the Home Inspector Pro Cloud Service, the credit card billing for your web site comes from PayPal. Due to this, you are able to update ...

  • Create Shortcut to Client Reports

    To simplify the process of attaching the files, you can create a shortcut to your Home Inspector Pro Reports folder on your Desktop. To do this: 1. Minimize your programs so you can see your Desktop. ...

  • Adding Self Portrait To Your Web Site

    The easiest way to add a photo to the right or left column of your site would be to add the photo in a Block, then place the Block on the Right Sidebar. To do this: Go to Blocks under the Admin Menu. ...