Clearing your browser’s cookies, cache, and history may be needed for HIP Office or HIP Lite. This can help resolve issues such as spinning circles, blank pages, login problems, or time-outs across different browsers, devices, or networks.
It is recommended to follow the directions provided by the developer for your browser. Additionally, you can follow the step-by-step instructions provided below for popular browsers.
Google Chrome
Open Google Chrome.
Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac) to open the Clear browsing data dialog. Alternatively, click the three vertical dots in the top-right corner, go to Settings > Privacy and security > Clear browsing data.
Select a Time range (e.g., "All time" for a thorough reset).
Check Cookies and other site data and Cached images and files.
Uncheck any items you wish to keep (e.g., Browsing history).
Click Clear data.
Microsoft Edge
Firefox
Open Firefox.
Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac) to open the Clear Recent History dialog.
Select a Time range to clear (e.g., "Everything" for a thorough reset).
Check Cookies and Cache.
Click OK.
Safari
Open Safari.
Click Safari in the top menu and select Preferences.
Go to the Privacy tab and click Manage Website Data.
Select Remove All to clear cookies and cache.
Confirm by clicking Remove Now.
Additional Tips
Ensure your browser is updated to the latest version.
Try accessing HIP Office in an incognito or private browsing window.
If the issue persists, test access on a different browser or device.
Contact Support
If you have any questions, please feel free to give us a call at (888) 750-4777, or you can email us at [email protected] or open a chat in the bottom right corner of our main website or HIP Office!