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HIP Office Release Notes

Release Notes for HIP Office

HIPO Office - HIPO.10.2.2026 Release Note

NEW FEATURES

Payment Gateway

Guardian is now available to every licensed user. HIP Office Lite users can now select and set up Guardian on the Payment Gateways screen, the same way HIP Office users can.

Order List

Find key property details without opening each order. The Order List can now show square footage and age of home as columns, so you can check them quickly, even from your phone.

Scheduling

Get more context on your Google Calendar entries. Custom order field notes (such as client concerns) now carry into your Google Calendar scheduled job.

IMPROVEMENTS

Inspection Agreements (Contracts)

  • Downloaded inspection agreements now show the full header only on the first page, making contracts shorter, cleaner, and more professional.

  • Contract header borders can now be removed or customized, giving you more control over your branding.

  • Header and footer options are now labeled "Include Header on Every Page" and "Include Footer on Every Page." Page numbers now appear on every page even when the footer isn't repeated, and the footer stays fixed at the bottom of the page.

Invoices

  • You now have more formatting control over invoices, including hiding unused fee lines such as distance or age fees.

Payment Gateway

  • The Guardian description on the Payment Gateway screen has been updated to remove the "NO MONTHLY MINIMUM" and "NO PCI COMPLIANCE FEE" lines.

Reporting

  • Admin Reports data now runs on a separate database, improving reporting scalability and reducing load on the core application.

BUG FIXES

Inspection Agreements (Contracts)

  • Fixed an issue where the offline contract PDF could download completely blank if the Order Details page was refreshed while the order was still being created

  • Fixed an issue where "Regenerate Contract" used an outdated custom contract design when the previous template was selected. It now always applies your latest custom contract design.

Order List

  • Fixed an issue where applying a filter shuffled column order and mismatched column labels with their data.

ACC Integration

  • Fixed an issue where a client's cell phone number was not syncing from ACC to HIP Office.

Online Booking Form (EBF)

  • Fixed custom fields appearing duplicated on the Summary tab after repeated Previous/Next navigation, and stale selections remaining after form submission.

  • Fixed custom fields from the EBF not being saved when an order is created automatically.


HIPO Office - HIPO.10.1.2026 Release Notes

IMPROVEMENTS:


Property Date & Realtor.com Integration

  • US address autocomplete and property detail lookups now run on a new, more reliable data provider, with results validated for parity before cutover.

BUG FIXES:

Property Info

  • Fixed the "Property data fetched from Realtor.com at..." timestamp on the Property Info screen so it reflects your local time zone immediately, instead of only correcting itself after you save the order.

External Booking Form

  • Fixed an issue where a synced Google Calendar event could hide all remaining time slots on the External Booking Form instead of just the overlapping block, and where the "Disable Partial Time Block Scheduling" setting was not being honored.


HIPO Office - HIPO.9.2.2026 Release Notes

IMPROVEMENTS:

  • Core Performance Optimization of External Booking Form

  • Make Build Number Clickable in Home Inspector Pro Office to Open Release Notes

BUG FIXES:

  • Report Landing Page Cover Page Thumbnail Displays Spire.PDF Evaluation Warning

  • Menu Options Not Always Displayed for Logged-In Users

  • Secure24 Integration Not Processing Data — Bug Fix


HIP Office - HIPO.9.1.2026 Release Notes

NEW FEATURE:
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Coupons

HIP Office now supports order-level coupons, giving you a flexible way to apply discounts alongside your existing pricing.

Highlights

  • Create fixed-amount or percentage-based coupons with auto-generated or custom codes.

  • Apply a single coupon or stack multiple coupons when creating or editing an order.

  • Coupons work alongside your other discounts and show correctly on invoices and the client payment page.

BUG FIXES:
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Payments

  • Fixed an issue where canceling an order with a refund and cancellation fee could fail, leaving the order uncanceled and the refund/fee unprocessed.

  • Fixed an issue where adding a new charge to an already-paid order caused the payment link to incorrectly show the order as fully paid, blocking payment of the new balance.

  • Fixed an intermittent issue where online payments made from a mobile device could get stuck on the processing screen with no confirmation or error.

  • Corrected address information submitted for payment underwriting to always use “US” as the country.

Coupons

  • Fixed an issue where a removed coupon could reappear on a copied order after applying a new coupon, before the order was saved.

Reporting

  • Fixed an issue causing the “Inspections by Year Built” report to fail instead of generating results.


HIP Office - HIPO.8.2.2026 Release Notes

HIP Office Release Notes for version HIPO.8.2.2026.
Released: Aug 11, 2026

Improvements:

Underwriting (Infinicept)

  • Improved control prong logic for underwriting submissions — single-owner applications now correctly populate control prong fields, and multi-owner applications reflect the designated control prong's information.

  • Address submissions now consistently send "United States of America" as the country for any populated address field.

Audit Log

  • Failed email delivery entries in the Audit Log now include the reason for the failure, making it easier to troubleshoot delivery issues without digging further.

Bug Fixes

Fees & Discounts

  • Fixed an issue where applying a special discount that reduced an order's final fee to $0 could reset other fee details on the order.

Orders & Quotes

  • Draft orders can no longer sync before being converted to a quote, and quotes can no longer sync before being converted to an active order.

Reports

  • Fixed an issue where uploaded supplemental reports were listed under Supplemental Reports but not showing up on the order's report landing page.

Email Templates

  • Fixed an issue where the AI-assisted email template generator did not return generated content when creating or editing email templates.

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