When you create an order in HIP Office, you may encounter an error when the order creation process attempts to complete. The Re-submit Order button will be shown in these instances.
The error could be related to a number of things, but the exact cause is shown in the Order Error Log, which you can view by opening the Order Details and clicking on Error in the Order Details menu.
[Screenshot: Order Details menu with the "Error" tab highlighted]
Once the issues noted in Errors are resolved, you can click the Re-submit Order button to attempt to create the order again. After a few seconds, if the order submission is successful, the Order Status will show Created.
If the resubmission is not successful, you will need to review the errors shown again. Once all errors for the order are resolved, the order will resubmit successfully.
Troubleshooting Note:
While an order has unresolved errors and needs to be resubmitted, the usual order action buttons (Edit, Copy, Pause, Print) will not appear. These buttons return once the errors are resolved and the order has been successfully resubmitted.
Contact Support
If you have any questions, please feel free to give us a call at (888) 750-4777, or you can email us at [email protected] or open a chat in the bottom right corner of our main website or HIP Office!