The Enhanced Security feature in Adobe may prevent HIP from opening the report PDF when it is generated. Follow the steps below if your Adobe is not opening PDFs when generated.
Step by Step Instructions
Step 1:(Windows) Open the task manager and force close any instance of Adobe showing in the list.
Step 2: Open your Adobe Application.
Step 3. Open the Menu and click Preferences.
Step 4: On the Preferences page, select Security (Enhanced) from the menu.
Step 5: On The Security (Enhanced) page, uncheck Enable Protected Mode at Startup and uncheck Enable Enhanced Security and click OK.
Contact Support
If you have any questions, please feel free to give us a call at (800) 750-4777, or you can email us at [email protected] or open a chat in the bottom right corner of our main website or HIP Office!