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How to setup DKIM records for Home Inspector Pro Office

This article goes over setting the DKIM records to use your own email address to send as yourself in HIP Office

Marcos Jiron avatar
Written by Marcos Jiron
Updated over a week ago

Email Authentication

Getting your message to your client's inbox is important and authentication is essential to avoid being blocked or filtered by anti-spam software. HIP Office automatically authenticates your campaigns using SPF and DKIM. You can keep more emails out of people's SPAM folders by setting up authentication on your website domain.

To setup email authentication and domain protection, you will need your own domain name and the ability to access the DNS records to make changes.

Each DNS provider is unique in how records are created. You may need to contact your provider’s support team for assistance. Your DNS provider will either be where you purchased your domain name (such as GoDaddy) or with who hosts your website. If you need help setting this up, contact your webhost.

DKIM - DomainKeys Identified Mail

DKIM is an authentication tool that allows a domain name to take responsibility for transmitting a message in a way that can be verified by mailbox providers. This verification is made possible through cryptographic authentication; resulting in a digital 'DKIM Signature' added to the hidden headers in your email messages. HIP Office will DKIM sign your messages when sending out emails. If you would like to use your own domain (i.e. [email protected]), follow the steps below to set up DKIM for your domain.

Setup Custom DKIM for Your Domain

  1. Login to your domain hosting account. (i.e.; GoDaddy, Wix, Network Solutions, etc.)

  2. Locate the Domain DNS settings. (if you are not familiar with editing your domain DNS - we recommend requesting help from your domain hosting provider)

  3. Enter the CNAME records shown to you from HIP Office or via an E-Mail from HIP. They will look something similar to below (though there will be 3 total). THESE ARE NOT THE ACTUAL VALUES, THEY'RE JUST AN EXAMPLE!

    • TYPE: CNAME
      NAME: j2thruze3fwsxeywe3zki._domainkey.yourinspectorsite.com
      ​      POINTS TO: j2thruze3fwsxeywe3zki.dkim.amazonses.com

  4. Wait for domain to update; the recommended time to wait for the change to be active for each record is 1 hour.

Important for GoDaddy: Some DNS providers will append the domain name automatically. In those cases, the .<yourdomain.com> is not required. Examples of these are GoDaddy and Wix.

Note for Wix.com Users: Due to limitations with the Wix system, it is not possible to properly setup the DKIM records for HIP Office using the above settings. If your domain was registered through a registrar separate from Wix, it may be possible to work around this issue. Please contact HIP Support to discuss your options.

Contact Support

If you have any questions, please feel free to give us a call at (800) 750-4777, or you can email us at [email protected] or open a chat in the bottom right corner of our main website or HIP Office!

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