Step by Step Instructions
Step 1: In HIP Office, browse to Orders-View Orders.
Step 2: Click the cancellation icon for the order you need to cancel.
Step 3: Confirm the cancellation.
Step 4: If you would like to charge a cancellation fee, you will have the opportunity to do so. Once done, click Refund and Cancel or Cancel Without Refund.
Step 5: Confirm the cancellation fee and refund.
Step 6: Enter a cancellation reason and click Proceed.
The order will now show as canceled in the View Orders list. To ensure the refund has been processed successfully, check the order's payment history or audit trail within the HIP interface.
Contact Support
If you have any questions, please feel free to give us a call at (888) 750-4777, or you can email us at [email protected] or open a chat in the bottom right corner of our main website or HIP Office!