Step by Step Instructions
Step 1: In HIP Office, browse to Orders-View Orders.
Step 2: Click the cancellation icon for the order you need to cancel.
Step 3: Confirm the cancellation.
Step 4: Enter an amount for the cancellation fee if needed. The remaining balance will be refunded. Click Refund and Cancel or Cancel Without Refund.
Step 5: Confirm the cancellation fee and refund.
Step 6: Enter a cancellation reason and click Proceed.
The order will now show as canceled in the View Orders list.
Contact Support
If you have any questions, please feel free to give us a call at (800) 750-4777, or you can email us at [email protected] or open a chat in the bottom right corner of our main website or HIP Office!