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Downloading and Installing HIP Desktop on New Version of Mac OS
Downloading and Installing HIP Desktop on New Version of Mac OS

This article goes over installing the HIP Desktop Software on a Mac with the newest versions of Mac OS.

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Written by Marcos Jiron
Updated over a week ago

Quick Summary

There are two key sections in this article. Downloading the installer and running the installation file. Mac Security may throw up roadblocks depending on your security settings. We will go over how to get around these in this article.

Downloading the HIP Desktop Software

Step-by-Step Instructions

Step 1: Browse to https://www.homeinspectorpro.com and log in the top right corner.

Step 2: Once logged in, click on your name where the login button had appeared before and click Downloads on the menu that pops up.

Step 3: On the Downloads page, scroll down to find the Windows and Mac downloads for HIP. Click on the download button for your computer.

Step 4: The File will be saved to your default Downloads folder.

Installing Home Inspector Pro Desktop

Note: If installing as an update to the version you have on your Mac, close the HIP software before continuing.

Step 1: Double-Click your downloaded file.

Note: A window may pop up letting you know that the file could not be opened

Follow these steps to get around the pop up:

Click on the Apple Icon and then System Settings.

Click on Privacy and Security.

Scroll down to find the Open Anyway Button.

Another box will pop up. Click Open anyway here as well.

Your Mac may ask you to input the Mac password to continue. After that, the install will continue as normal.

Step 2: Click on Next and then I agree on the License Agreement page.

Step 3: Click on Install

Mac Users: During install, HIP will request access to the Documents folder on your Mac. This is required for the application to run correctly. Click Allow to set the permissions.

Step 4: Once the installation is complete, you may click Finish.

Troubleshooting

Cannot Open File for Writing Error - Common if updating the HIP desktop to a newer version. This typically indicates the HIP Software is Open. Close the HIP Software before running the installer.

Cannot Find the Application after Install - The HIP Icon should appear in your Applications folder in your Finder. Once you open it for the first time you can attach it to your Dock or create an icon on your Desktop.

Contact Support

If you have any questions, please feel free to give us a call at (800) 750-4777, or you can email us at [email protected] or open a chat in the bottom right corner of our main website or HIP Office!

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