Notice: You must have a current HIP Office or HIP Office Lite subscription to use the HIP Mobile application.
Quick Summary / Key Steps
This guide will assume you have installed both the HIP Mobile App on an Android or iOS device and have installed the HIP Desktop Software on a Windows or Mac PC. If you have not installed both applications yet, please do so before continuing with this guide.
You can download the HIP Mobile App by going to the app store on your device and searching for Home Inspector Pro Mobile
The HIP Desktop Application can be downloaded and installed from https://www.homeinspectorpro.com/home-inspector-pro-downloads
Step-by-Step Instructions
Syncing a Template from HIP Desktop to HIP Mobile
Step 1: Make sure you are signed in with the same username and password on both the HIP Mobile and HIP Desktop applications.
Step 2: In HIP Desktop click the button on the top right for Mobile Sync.
Step 3: On the Mobile Sync page, click Upload Template.
Step 4: In the File Chooser, select the template file (ends with .tpz) you would like to send to your Mobile Device and then click Open.
Step 5. Once the upload is complete you will now complete the transfer on the HIP Mobile application.
Step 6: On HIP Mobile make sure you are on the Sync Tab.
Step 7: On the Sync Tab Click the Refresh Button. The Template you selected for upload should now be available in the drop box.
Note: If the template you uploaded does not appear in the drop box after clicking refresh, click on the drop box and it will show a list of all uploaded templates. Choose your template from the list.
Step 8: Click the Download button.
Note: If you are redownloading a template after making changes on HIP Desktop a pop up will ask if you would like to replace the template. Click yes.
You should get a message that the Download is complete.
Step 9: You can now start an inspection using your sync’d template on HIP mobile by going to the Manage Tab, giving the inspection a name, and clicking Create.
Syncing an Inspection File from HIP Mobile to HIP Desktop
Step 1: On the Sync tab on HIP Mobile, Click Upload
Step 2: Select the Inspection File you want to send to HIP Desktop from the list.
Step 3: Once the file is finished uploading, return to your HIP Desktop on your PC and click Mobile Sync.
Step 4: Click on Download Inspections.
Step 5: Click on the Blue Cloud icon of the inspection you want to save to your PC.
Step 6: Once the file finishes downloading, you may close the list and click Open Inspection
Step 7: Select your inspection from the list to open for editing and generating the report.
Troubleshooting
Common Issues
Unable to login to upload: This can be a credentials or license allocation issue. If resetting your password does not solve the issue, contact support.
Unexpected end of zlib: Error shows when downloading to PC after clicking blue cloud icon. This typically indicates a poor Internet Connection. Try a different connection or wait until you have a stronger signal.
For all other errors or issues contact support.
FAQ
Where do the files get saved on HIP Desktop? By default, the files will save to the Home Inspector Pro/Client Data folder.
I was not logged in when I performed my inspection. Will logging in delete my data? No. The file is saved on the device and logging in does not affect the data.
Contact Support
If you have any questions, please feel free to give us a call at (800) 750-4777, or you can email us at [email protected] or open a chat in the bottom right corner of our main website or HIP Office!