Quick Summary / Key Steps
To sync HIP Mobile, you need both HIP Desktop (Windows or Mac) and the HIP Mobile app installed on an Android or iOS device, and a valid HIP Office or HIP Office Lite subscription. This article covers how to sync a template from HIP Desktop to HIP Mobile, and how to sync a completed inspection file from HIP Mobile back to HIP Desktop. If your subscription is inactive, the Cloud Sync icon in HIP Desktop will show as inactive. Renew your subscription to regain access. The HIP Mobile app is designed for use on mobile phones and tablets, enabling you to perform inspections and capture photos on the go, while the HIP Desktop app is used for finalizing and generating full PDF reports.
This article also includes guidance on managing workflows involving HIP Office, ensuring seamless transitions across platforms.
You can download the HIP Mobile App by going to the app store on your device and searching for Home Inspector Pro Mobile
The HIP Desktop Application can be downloaded and installed by visiting https://hipoffice.homeinspectorpro.com/download.html and logging in with your account credentials. However, if your subscription is inactive, you may receive a message indicating this and preventing you from logging in. To access the download option, ensure that your subscription is active.
Recommended Workflow for Managing Inspections
To efficiently manage inspections across devices, follow this recommended workflow:
Start in HIP Office: Create or submit the inspection order in HIP Office.
Import to HIP Mobile: Open HIP Mobile and import the order from HIP Office. Complete the inspection on your mobile device.
Upload to HIP Desktop: After completing the inspection on HIP Mobile, upload it to HIP Desktop for final edits and adjustments.
Finalize in HIP Office: Once the report is finalized on HIP Desktop, upload it back to HIP Office to share with the client.
This workflow ensures that all data is synced correctly and that the inspection report is accessible across all platforms.
To sync a template from HIP Desktop to HIP Mobile, follow these steps:
Step 1: Make sure you are signed in with the same username and password on both the HIP Mobile and HIP Desktop applications.
Step 2: In HIP Desktop click the button on the top right for Cloud Sync.
Step 3: On the Cloud Sync page, click Upload Template.
Step 4: In the File Chooser, select the template file, template files use the .tpz file extension, and click Open.
Step 5. Once the upload is complete, you will now complete the transfer on the HIP Mobile application.
Step 6: On HIP Mobile make sure you are on the Sync Tab.
Step 7: On the Sync Tab Click the Refresh Button. The Template you selected for upload should now be available in the drop box.
Note: If the template you uploaded does not appear in the drop box after clicking refresh, double-check the template name. When saving a template in HIP Desktop, the file name and the template name may differ. Double-check the template name by opening the template on desktop; this is the name displayed on the list. Click on the drop box to see a list of all uploaded templates. Choose a template from the list.
Step 8: Click the Download button.
Note: If you are redownloading a template after making changes on HIP Desktop, a pop up will ask if you would like to replace the template. Click yes.
You should get a message that the download is complete.
Step 9: You can now start an inspection using your synced template on HIP mobile by going to the Manage Tab, giving the inspection a name, and clicking Create. Note: Inspections should be initiated on HIP Mobile rather than the desktop to ensure a smooth workflow and compatibility.
To sync a completed inspection file from HIP Mobile back to HIP Desktop, follow these steps:
Step 1: On the Sync tab on HIP Mobile, Click Upload
Step 2: Select the Inspection File you want to send to HIP Desktop from the list.
Step 3: Once the file is finished uploading, return to your HIP Desktop on your PC and click Cloud Sync.
Step 4: Click on Download Inspections.
Step 5: Click on the Blue Cloud icon of the inspection you want to save to your PC.
Inspection.
Step 6: Once the file finishes downloading, you may close the list and click Open Inspection
Step 7: Select your inspection from the list to open for editing and generating the report. Next Step: After editing and finalizing your report, you can send it directly to your client by clicking the "Upload to HIP Office" button. This will automatically send the report to the client.
Having trouble syncing HIP Mobile?
Why can't I log in to upload my template?: First verify your credentials are correct by attempting to log in at homeinspectorpro.com. If your login works there but not in the app, the issue may be a license allocation — contact support to confirm your subscription is active. If your license is active but not allocated to your account, you may also encounter login issues. To resolve this:
Verify the status of your license in your account settings.
If the license is inactive, renew or activate it through the appropriate channels.
Allocate the license to your account if it is unassigned.
Once the license is active and allocated, retry logging into the app.
Why am I getting an 'Unexpected end of zlib' error when downloading to PC? Error shows when downloading to PC after clicking blue cloud icon. This typically indicates a poor Internet Connection. Try a different connection or wait until you have a stronger signal.
Missing Download Icon: If the download icon for HIP Desktop is not visible in your account, verify that your subscription is active. Inactive subscriptions prevent access to the download option. Ensure that the license is not only active but also properly allocated to your account, as unallocated licenses can also cause this issue.
Syncing Options Not Visible: Ensure that you are using the HIP Desktop application, as syncing features are not available on the HIP website.
ISN Key or Integration Credentials Issues: Ensure your ISN key or other integration credentials are up-to-date to avoid syncing or integration problems.
Compatibility Issues: Ensure that both the HIP Mobile app and HIP Desktop are updated to their latest versions to avoid syncing or functionality problems.
Version Conflicts: Always rename files when re-uploading or merging to avoid confusion.
Data Loss: Regularly back up your reports to HIP Office to ensure no data is lost during syncing.
For all other errors or issues contact support.
FAQ
Where do synced inspection files get saved on HIP Desktop? When syncing an inspection file from HIP Mobile, it saves to the Home Inspector Pro/Client Data folder on your PC by default.
How do I send my report to a client after syncing? Once your report is finalized in HIP Desktop, click the "Upload to HIP Office" button to automatically send it to your client. Note: Full PDF reports can only be generated using the HIP Desktop app. The HIP Mobile app allows viewing of photos and summaries but does not support full report generation.
How are photos taken in HIP Mobile stored? Photos taken within the HIP Mobile app are bundled with the inspection report and are not saved separately in your phone’s DCIM folder by default. If you would like a full-sized image to be save to your device Camera Roll, in HIP Mobile go to Settings and turn on Save Full Size Images. To access photos with out this option turned on, sync the inspection report to HIP Desktop and use the Photos section to manage them.
How do I handle edits across devices? If you need to add additional data from HIP Mobile to an inspection already edited on HIP Desktop, you can either:
Merge or Supplement: If the inspection exists as two separate files, you can either merge the inspections or submit the new data as a supplemental report. This approach keeps the original edited report intact while making the additional information available in a separate document.
Re-upload and Rename: Upload or sync the updated inspection from HIP Mobile, download and open it on HIP Desktop, and rename the inspection on Desktop to avoid confusion between versions. After renaming, proceed with your edits on the combined report.
What happens if I wasn't logged in when I performed my inspection? You are not required to be logged in to perform an inspection. The file is saved on the device and logging in does not affect the data.
Contact Support
If you have any questions, please feel free to give us a call at (888) 750-4777, or you can email us at [email protected] or open a chat in the bottom right corner of our main website or HIP Office!